SHIPPING & DELIVERY

  • Free domestic shipping for standard orders (under 1lb) in the U.S. (via USPS First Class Mail). USPS First Class Mail International does not offer global tracking information.
  • We are not responsible for any items/packages lost during transit or if it has been tracked as delivered.
  • Packages returned to the OBLIQ warehouse due to incorrect shipping information will be given a PRODUCT REFUND; Please note that the SHIPPING and HANDLING FEE is NON-REFUNDABLE
  • Orders placed during weekends and holidays will be processed the next available business day. Additionally, orders placed after 10:00 AM PST will be processed out the following business day.
  • Timely delivery is subject to the Terms of Service published by the carrier. Please note circumstances out of our control such as natural disasters, holiday delays, etc. may cause shipping delays and postponements.
  • The recipient of the order will be responsible for any import duties or taxes charged by the recipient’s country and any carrier-related fees. These fees can vary widely from country to country.
  • Please contact your local customs office for further information.
  • Orders will ship out within 1 to 2 business days at the time of purchase. Please note our warehouse is closed on weekends and major national holidays
Special Considerations
  • All orders are subject to approval based on the order information provided.
  • Please make sure to double check you have entered the correct shipping address to ensure proper delivery of your product
  • In the occasion an item is out of stock or unavailable, your order may not be shipped until a Customer Care Representative has contacted you for further instructions
    (Please contact your local customs office for further information.)
By USPS
  • First Class Mail: Usually takes 3 to 5 business days
  • Priority Mail: Usually takes 2 business days
  • Express Mail: Usually delivered by the next day from shipment day
By DHL
  • DHL Ground®: Delivery within 2 to 5 business days.
  • DHL Express Saver®:Delivery is in 3 business days by 4:30 p.m. in PST to most areas (by 7 p.m. to residences). Available throughout all states except Alaska and Hawaii. No delivery on Saturday
  • DHL Standard Overnight ®: When needed by the next business day in the afternoon. Delivery is by 3 p.m. to most areas and by 4:30 p.m. in PST to some rural areas, throughout all 50 states (Hawaii service is outbound only). No delivery on Saturday.
  • DHL International Economy ® : Time-definite delivery: typically in 2–5 business days (typically 2 or 3 business days to Canada, Mexico and Puerto Rico). From the U.S. to more than 215 countries and territories.
  • DHL International Priority ® :Time-definite delivery typically in 1, 2 or 3 business days. From the U.S. to more than 220 countries and territories, and to the U.S. from more than 220 countries and territories.
International Shipping
  • First Class Mail International: Varies by destination. (Tracking unavailable for this method)
  • Priority Mail International: Usually takes 6 to 10 business days.
  • Express Mail International: Usually takes 3 to 5 business days.

Although USPS/DHL displays the estimated delivery time, we recommend our domestic customers expect up to 7-business day in case of any delays according to USPS and DHL. For international customers, please allow up to 14 to 20 business days for shipment.

Please note that USPS First Class International Mail does not offer tracking information and delivery is subject to the destination country's customs clearance.

REPLACEMENT WARRANTY

We are responsible for the condition of our product. We would love to help you resolve any issues. We want you to have a positive experience every time you shop with OBLIQ. Please let us know if you have received any defective items by contacting us here: contact_obliq@obliqproduct.com

We offer a 1 Year1) Limited Warranty against manufacturer defects.2)
  • This policy is only valid for items with factory defect caused during production.
  • Defect is defined as an imperfection or flaw that is produced by a manufacturing error. Accidental drops, installation failures, carelessness etc. caused by the owner are not covered under this warranty.

Items must be requested to be warrantied within 1-Year of the purchase date to be considered for a defect review, otherwise it will not be eligible for any warranties.

Requirements for Warranty:
  • Clear photo verification of the defected item/ area
  • Full customer name and order ID # listed at the time of purchase
  • Correct Shipping Address

After the product has been approved through our defect review system, it is required that the item be returned back to our OBLIQ warehouse with the provided pre-paid return postage (US only)

Refund Process:
  • Refund process takes up 10-14 business days after the item has been received by our OBLIQ warehouse.
  • After the returned item has been examined and processed by our returns department your item will be refunded to your original payment method.
Warranty Disclaimers

OBLIQ will not be liable for any damages of any kind resulting from the purchase or use of the products or incidental damages or consequential loss of profits or benefits.

OBLIQ reserves the right to dismiss responsibility for warranty coverage for any situations including, but are not limited to, other implied warranties from authorized or unauthorized sellers, warranties expressed in written or verbal form for non-genuine or counterfeit OBLIQ product distributors or vendors, any intentional action to contort or take advantage of the warranty for financial or personal gain.

Defects caused by any other accident, including failure of installation, carelessness by the user, or defects caused by owner's usage, cannot be applied for the above mentioned warranties.

Excluding the express warranty provided, OBLIQ will not be liable for any incidental, consequential, indirect, or punitive damages arising from the use of any OBLIQ product, including, but without limitation, device damage, data loss, or personal injury.

  1. All terms and conditions for any and all warranties are subject to change under the sole discretion of OBLIQ
  2. This warranty is only offered for items purchased via our obliqproduct.com website
    • If the item was purchased from our authorized re-seller please contact them for their own return/warranty policies
    • Any item purchased from a non-authorized re-seller will NOT be eligible for any warranty by OBLIQ
  1. All terms and conditions for any and all warranties are subject to change under the sole discretion of OBLIQ
  2. This warranty is only offered for items purchased via our obliqproduct.com website
    • If the item was purchased from our authorized re-seller please contact them for their own return/warranty policies
    • Any item purchased from a non-authorized re-seller will NOT be eligible for any warranty by OBLIQ