Below FAQ are some common concerns of our clients before purchasing the theme, if you have other questions, please just send it to support@halothemes.com
We do our best to try and answer your questions as quickly and efficiently as we can. But when there is a large number of emails, we do our best to answer within 1-2 business days. Our office is open on Monday-Friday 8AM-5PM. We are closed on Weekends and Major Fedral Holidays, so questions submitted after our office hours are replied back on the following 1-2 business day.
Yes, we will assist you to install the template if needed
Yes, we do. Please send your customisation requests to support@halothemes.com, we will give you our quote. Thank you.
Yes. You can turn on/off the animation in the Setting page.
Yes. You can turn on/off almost any blocks on the page (featured products, slideshow, banners, related products, recent products,...).
Yes, we have a setting for you to switch between these two options: Display on Hover and Display on Click.
Yes, we call it flat display and all you need to do is to turn on this option in the setting page.
The theme package includes theme source, Photoshop design files, sample data and manual guide.
Yes. Normally, the theme will resize images to a default size (based on your width/height ratio setting). We also have Crop setting if you don’t want to scale the image.
Yes, you can. You can also set image border colours.
Yes, you can. Just simply follow the instructions in our Manual Guide, you will be able to easily create a multi-level menu.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.